Terms and Conditions – LL Alpha Leader

Last Updated: 31/01/2025

Welcome to LL Alpha Leader. By using our painting and cleaning services, you agree to comply with the following Terms and Conditions. Please read them carefully before booking a service.

1. Services Provided

LL Alpha Leader provides professional painting and cleaning services for residential and commercial properties in Melbourne, FL, and surrounding areas. We strive to deliver high-quality services that meet customer expectations.

2. Booking and Payments

📌 Scheduling: Appointments must be booked in advance through our website, phone, or email.
📌 Deposits: Some services may require a deposit to secure your booking.
📌 Payments: We accept payments via credit card, bank transfer, or other approved methods. Payment is due upon service completion unless otherwise agreed.
📌 Cancellations: Cancellations must be requested at least 24 hours in advance to avoid fees.

3. Satisfaction Guarantee & Money-Back Policy

We are committed to providing excellent service. If you are not 100% satisfied, we will make reasonable efforts to correct the issue.

✔️ How It Works:

  • If the service does not meet your expectations, notify us within 48 hours of completion.
  • We will schedule a free rework to address the issue.
  • If the issue remains unresolved after rework, we offer a money-back guarantee based on the severity of the complaint. Refunds will be processed within 7 business days.

⚠️ Exclusions: Refunds are not applicable for:

  • Minor dissatisfaction not related to service quality.
  • Issues caused by external factors (e.g., pre-existing property damage).
  • Failure to follow maintenance guidelines after service completion.

4. Customer Responsibilities

To ensure the best results, customers must:
✅ Provide accurate details about the service request.
✅ Ensure safe access to the property on the scheduled date.
✅ Remove fragile or valuable items from work areas before service begins.

5. Liability and Limitations

🔹 LL Alpha Leader is not responsible for:

  • Pre-existing damage or structural issues at the property.
  • Delays caused by weather, unexpected events, or lack of access.
  • Damage resulting from misuse or failure to follow post-service care instructions.

🔹 Liability Limitations:

  • Any claims related to service dissatisfaction must be reported within 48 hours.
  • Our maximum liability is limited to the amount paid for the service.

6. Privacy & Data Protection

We respect your privacy and collect only necessary personal information to process bookings and provide services. Your data is protected and will not be sold or shared without your consent. For details, please review our Privacy Policy.

7. Service Modifications & Termination

LL Alpha Leader reserves the right to modify services, pricing, or policies at any time. Customers will be informed of significant changes in advance. We may refuse or terminate service in cases of:
⚠️ Unsafe work conditions.
⚠️ Fraudulent payment or policy violations.
⚠️ Disrespectful or abusive behavior toward our team.

8. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, USA. Any disputes shall be resolved in the courts of Melbourne, FL.

9. Contact Us

For questions regarding these Terms and Conditions, please contact:

📧 Email: service@llalphaleader.com
📍 Address: 1030 Venetian Drive Unit 201, Melbourne, FL
📞 Phone: (321) 216-7999